Report a Prominence Poker Bug

I called my internet provider, when their help desk suggestions failed to work a techi made a house call and replaced all coax cables from the junction box outside my apartment to my modem including the splitter then the Xbox was hardwired to the modem,
All at no cost to me.

Same here, after I join a new table this happens in the first round while waiting for the next hand. I noticed that almost everything freezes after the round is finished. You sometimes see people checking their cards. When I disconnect from the table session I see sometimes that I even lost some chips without playing probably because of the BB and SB.

I have an excellent internet connection and recently bought an Xbox X. Can’t remember if this also happened with the Xbox One. Maybe the series X is part of the problem?

Who is your ISP?

I’m in the UK and have had Virgin Media out twice, it seems there is a signal issue down my line which is awaiting a fix from the cabinet pre-property.

Doesn’t seem to be an Xbox Series X issue, ruled this out by using a 5G hotspot and the issues go away.

I have a series z zbow with no problems,
Here’s some observations:
Multiplayer games require faster response times.
Users in the UK can use over 15 servers for their sibnal to reach PipeWorks.
Mention of a 5G hotspot brings up another point, your using Wi-Fi with a 2-speed router, every Wi-Fi device is operating on the same frequency and is competing for the same port at the same time., plus every controller emits a different frequency signal for every option on the controller. Hardwiring the modem to the gaming device eliminates any conflicts.

2.4GHz/5GHz both suffer the same issue, UPnP is enabled so ports are not an issue and I’m right next to the router, also the wireless channels isn’t occupied by any other devices in the area.

5G mobile via data however, no issues what so ever.

I’ve quoted two Comcast Technicities who came to correct speed issues in my apartment.
I followed their suggestions; it corrected my problem.
Good luck

My Xbox is running prominence connected to the internet by a cable not WiFi.

Call your internet provider and explain the problem and follow their suggestions.

Hello. I purchase the New years bundle as well as the hangover bundle and my items from both of those purchases are no longer available for me. I don’t think that would be right for items that I purchased with cash to just longer be in my inventory. I’m not sure why to do about it or where to report this sort of issue. I leaves me feeling jipped and I doubt that’s what is going on. Thanks again I hope we can get this resolved and I look forward to hearing back from you.

For the second time in a month, my rep has been frozen. I understand the first time may have been due to complaints made about me by some players. I did due diligence and after a few days the freezing stopped, and I was finally able to hit level 210.

There is no conceivable reason for it this time (that I can see) and I suspect malfeasance or further witch-hunting from those same same charmers seeking to drive me out of the game. That’s not gonna happen, but I am asking you to restore my rep

1 Like

What’s going on with this Table is full when trying to play a ranked game on Xbox
Anyone know
Since the reset ive play 2 games
Support says they fixed it i get 1 game and its back to table is full??

Help S O S

1 Like

Can not join any ranked games.
Game constantly says , Table is full.
Started about a week ago.
Before that is was fine.
I’m currently ranked platinum in ranked tournaments and gold in head to head.
Please help.

1 Like

When you post to this forum you’re talking to other players
To talk to developers, go to their website
https://prominencepoker.help.jagex.com/hc/en-gb

Ty, I posted it there as well. But I didn’t realize. I appreciate help

did you receive a response from the helpdesk?

Using PS4. After being knocked out, when you stay in the game to observe, not exit, you cannot leave. You have to exit the whole application and get back in. Can you add a way/button EXIT the observation mode?

1 Like

On Xbox after pressing the menu button there is an option to exit
???

I keep getting a table full message when I try to play ranked tournaments. This has been happening for about a week. What is going on?

1 Like

Dose this happen after you’ve left the wait list and attempted to return to the wait list??

It happens every time I try to play a game.