Report a Prominence Poker Bug

I keep having this happen the check/raise/fold gets blocked and you cant see an accurate amount your trying to wager see the 9.1k on my screenshot its right in the way

After recent update, we can’t wave when we join the table and have to wait until the first cards are dealt.

Please take away that “eh” from my avatar’s response and get rid of the tells when calling or folding.

Yeah, it’s really annoying that you can’t do an emote in your turn… :confused:

What’s wrong with the preset actions?



Bug: Upgraded loot cases deliver items as if they are not in inventory (xbox)

Recreate: ?

Resolve: Purge save, sign in, should fix (shows “welcome to” dialogues).

There is an issue with the loot crates on Xbox (one) in that my buddy will upgrade and open his crate at Epic - but it gives the items as if he didn’t own them (not even the chips for being duplicate).

I found it hard to believe so asked him to make a video and it does show him receiving items he already has (he has everything for the guy, except some new unlocks).
We checked and it is defintely not awarding the items value in chips nor is it giving it for the other gender so…

The upgraded boxes, for him, are not working.

For me (coming back after months away) I still had my 2mil rewards waiting and also a boost on the first and 7th box I opened (3days), so …

It is unclear what is causing the issue.

He deleted the save data on the xbox and when reloading it said things like “welcome to the shop” and “here’s how this works” as if he had never been there before.

Some items he didn’t own and had to buy again (but couldn’t remember if he owned them anyway).
But, to make sure there is connection to the transaction server - he buys everything he can (other than key fobx).

He’s also told about the tournametns as if never been there before (guy is almost level 1900, so we’re not new).

After a long time tapping out hands until he had a level for a box - he then upgrades the box again and when it is opened - it is back to being 60k, 150k, boost boxes.

Save purge fixes transaction server issues (xbox)

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oh, it didnt fix it… :confused:
it might have just been 60k chips last time -this time was a clothing item that was being worn by the player at the time.

I can’t figure it out…

Simply - upgraded boxes do not register any item (inc. loot case only award) as owned, so not as duplicate. Therefore will give any item over and over, without even the duplicate chips % of valuereward.

Regular cases register items as duplicate.

Xbox (old Xbox One)

I got him to send the log to you at 2020 UK time. (just after I did one, too)

Cheers Mayor - bust u l8r.

We’re unable to reproduce this. What is your buddy’s gamertag?

Hi, thanks for the reply.

His tag is, Cy the Guy.

For him, also - the system never reports the changes in table item every few hours.
I’m not sure if there is some transaction server that his connection is not making.

// he says he is not the only one with the issue - stickybunzzz & mrstickybunz#830 are also suffering the same issue (they are in NZ, Cy is in UK).

// some of the ppl who just grind the 100 chip head to heads (cy is one of them who does tournies too) such as eroll, gracefulbear, supercabbie, serginio, etc… seem to have stopped playing a lot as they aren’t getting the duplicate item chip reward out of the loot cases.
A few of those guys had thousand of loot cases and hundreds of days of boost! Crazy… (boring).

// there is however, a reproducible bug which is: -open emote menu with b, have person before raise you, force-switches UI to call/raise/fold but cannot control as control is locked in emote - can workaround by going to start menu and back to quickly check/fold.

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Hi, I play on the Xbox. In September I earned the Bronze and Silver ranked game achievements (for ranked games completed in August). During September I managed to get into the ranked Diamond tier, but when the new ranked season began, the achievements for Gold, Platinum and Diamond did not unlock. Are you aware of achievements not unlocking since the previous release? Is there anything I can do to encourage them to unlock? My rap sheet confirms that I have a Ranked Season Diamond finish.

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Several times I added table items using the new system (added 240 tourist tea, H2O, Bottle of Pilsner, etc.) and the items lost tons of hands instead of adding them. Took my chips too. Definitely a nice new perk to add several at one time, but very buggy. Buyer be ware!


Terrible the new update with the players looking to the side

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Confirmed! The new multi-purchase for table items is taking the chips and “forgetting” about the purchase. I’m out about 25,000 chips due to this bug!


A related issue to refills - On XBOX - if I try to refill an item while at a table it closes the screen without refilling. Please fix the refill bugs ASAP!


Another new bug. The game gets stuck on the “close up” after a hand. Must force quit the game and restart to get back into the table. This is on XBOX.


I can’t even start the game. It worked just fine before the update…Now it just gets stuck on the start screen. Reinstalled game 3 times. Nothing fixes it.

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Second time I’m getting stuck in the middle of a game have to disconnect and I lose in rank in the tournament affecting rankings.


When you’re disconnected, you are placed in ‘sit-out’ mode. You have 9 minutes to rejoin the table.
Rebut your controller to reestablish a internet connection and follow the prompts to rejoin the game you were playing.
while you are absent, your avatar will check and fold your hand, for 9 minytes, awaiting your return.
The way other players will know you’re having system problems is that your avatar will never look at your hole cards.


I won 2 tournaments because I was the only person who didn’t quit when the game froze up.

It starts usually with a lot of sync lag from one or more players (it happens more when I am first to load in and also downloading a game or something, series x, 20mbs avg).

This person then appears to be playing at sitting out - waiting out the clock to just fold or check - these guys also have a similar looking name, but I can’t recall atm (I get really high some evenings, when the USA is just coming on)
They usually start looking at their cards in the last 3, so I am unsure if this is relevant.

A waiting period occurs that is similar to when you are waiting for one of the bosses to finish their animations and finally perform the action they have queued.

I’m unsure if it is because of the “fixed” (lol - 4 years and no fix!) t-pose that messes up a lot.
This pause can last until enough players leave (usually to last 2) so that the game jumps into that lovely high fps mode when it’s in head to head mode.

So, is it server-side clog-up or animation snafu?

I think it is both :stuck_out_tongue:

Also, the loot cases, also the refills, also the B-emote button locking the controls when it forces to the bet/check GUI, also:

The game needs to have the quick resume for xbox disabled!!!

Quick resume is no good for online games that require sign in even to play single player, if the game has an idle timeout that affects single player!

It means that if anyone quits the game by going to home, then eg, play something else, quits by turning off xbox, anything but quit properly - they will sit in the tournament as a sit-out (like alt-tab on steam).
Yesterday, a guy was busted to 650 chips in the 1st hand - went to play NFL - he ended up 3rd.

I don’t think that Quick Resume counts as a bug, exactly, but it is a quality of life thing that I ought to probably find a forum to put in a suggestion for updates.

// also the t-pose by bosses that means you have to quit the game
// t-pose by players, with chair to arm in motherland meats

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There is some issue with the focus, when it is right angles to focal point, the neck appears to bend unnaturally.

The position of the players on the new map’s head to head causes them to get stuck in teh table when they t-pose and appear to have collided and unable to sit down (causing game lock).

A player may become stuck in an animation that will not complete, but the game will continue for other players.
This results in the player having to quit (cards on table can be updated with menu open/close) and leaves their avatar there running the whole clock before check/fold - this sometimes will fix itself in last 3 or last 2.

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