Hi, first of all I’ve already reached out to you via the ‘Contact Us’ form multiple times. It was really discouraging that you didn’t answer me even once. But now I found this forum. I hope I’ll have more luck here.
I have multiple topics to discuss, but for now I start with the most pressing one: on Steam the game prompts a connection error and after that a re-enter EVERY MINUTE. And I’m not even exaggerating.
It looks as follows: In the main menu it’s not that frequent, but who stays at the main menu for a longer time anyway, right? But if I go to the shop for example and I’m spending more than a minute deciding what to buy, then if I try to buy something then I get a connection error, the purchase is unsuccessful and I have to re-enter, but this happens even IN THE MIDDLE OF A GAME. In the middle of a game if for instance my table item is expired and I want to refill it, then if I do, it’ll be unsuccessful and I’m getting prompted to re-enter, in the middle of a game. Usually a ranked game. Lovely, isn’t it? And I’m just getting started. Oh boy.
I usually play ranked games, so I didn’t test this with every menu point, but if I’m in the ranked games menu and doing nothing, just waiting there more than a single minute, then I want to enter the ranked lobby, the game prompts me to re-enter. If I’m in the ranked lobby and I don’t interact (changing the game scene, exiting from the lobby, switching table (bronze, silver, gold, platinum, diamond) ) just waiting for less than a minute then I want to interact, then the game prompts me to re-enter. And I repeat, I’m not exaggerating things here. If I didn’t interact then everything looks fine, except the game is frozen and I’m no longer getting updates of others entering the lobby or anything. The game shows that I’m there, but the connection is already lost. If I interact then it prompts me immediately.
The only thing after this massive bug gets me going is that I love playing with the game, but I’m on my limits already. About an hour ago I lost the absolute best hand (9 quads) in a ranked game and fell behind on chips, just because the game thought I must re-enter the game, (and I wasn’t even inactive, in fact, I just bet my hand) and when I get back to the table I already lost the hand because my opponent re-raised me and I wasn’t able to call it or more likely to go all-in myself and won on the spot. Then I had to continue playing on that table after this cool-headed. Not an easy task on its own, let alone when you feel even the game itself is against you. Not fair play at all.
So to wrap this up a little: I have to re-enter the game because of “lost connection” every half a minute if I were inactive (just waiting) if I’m in the menu, even in the lobby. Also I have to re-enter if I try to buy anything from the shop (it’s working on the second try after I re-entered just before), and even after every game. Yes. If I finish at a ranked tournament or head to head table I immediately have to re-enter. I can’t even see the result screen because of the “lost connection” message. If it would be a little transparent that would be nice. At least I’d see what’s behind it, because I see that message a lot, I’m telling you. And last, but not least there’s this random prompt during a game when I don’t even do anything particular, but I still have to re-enter from time to time. Oh, I almost forgot: even while I’m trying to re-enter it sometimes prompts me to re-enter 
, so basically sometimes I have to re-enter twice, because the first try fails. That’s my favorite.
To be fair I’m using my internet very extensively, but there has to be enough bandwidth for the game. Also, I don’t think a busy network connection would be an excuse for all this. And secondly, my internet may be a little shaky. I’m not sure how good its “continuity”. Maybe sometimes it disconnects for a moment. Again, I’m not sure. It doesn’t really show in any other way, but maybe. But again, I don’t think even this would be a good excuse for all that.
Sorry for the long post. I was just trying to be detailed, and also, I’m really really frustrated with the game as it is now. I am truly hoping this thing can be identified and it’s getting fixed soon, because it makes me frustrated. I’m just trying to play a good game of poker and I’m feeling like I can’t. Thank you for your attention. I really do appreciate it.
It’s more on my internet load. There has to be some latency and/or disconnectivity going on, which Prominence handles terribly. Most likely that’s the issue. I think you can reproduce it. Just download or upload something in the background with high speed and Prominence will lose it.