Connection problem

Since the new season I have been consistently disconnected from a lot of ranked games. I’ve lost a lot of ranking and money for no reason. Why is the connection being so bad on console. Xbox btw. Is anyone else constantly getting disconnected?

Are you able to rejoin the game??

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Perhaps I can be of assistance, firstly what system are you running? One,S,X, or Series? Next go to System Settings → Network → Test Nat Type and please post results here. You should either have a Open, Moderate or Strict Nat. If it is not open this will be the cause of your disconnection issues. I have never been disconnected on a fibre optic 165mb/s Open connection.

XGT: Azareile5
Xbox Ambassador Lv.3
Xbox Series X

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No not a single game has let me rejoin. Literally just happened to me 2 minutes ago and I was about to win the game last hand and it just disconnected. Tried rejoining and nothing. Got dropped out of gold rank on head to head because it happened 5 times today.

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It says nat type open

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On your PC, test the internet speed. Do a Google search for ‘Xfinity speed test’. Run to record the download speed, then select ‘more’ and run to record the upload speed. Run this process several times and post your slowest speeds here.

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Please try to answer all my questions as it makes it more difficult to narrow down exactly which network card your box has in it. Next step if your Nat is open is to check what network type are you on 2.4 ghz or 5 ghz?

I have had my internet provider (Comcast) send a technician to my apartment 4 times to address problems with my connection to their survive. The technicians are usually avid gamers well versed in making games work to there optional protentional.
They all strongly recommend that when playing multiplayer games on Xbox or PlayStation, that you DO NOT connect the console to your modem via Wi-Fi.
Everyone’s Wi-Fi router emits a signal using the same frequency.
Every remote device that uses the internet in your home shares that frequency. If you don’t password protect your modem, the dude next door can be streaming porn using your internet.
Every command given by all your remote controllers emits a signal using a unice frequency. Logic suggests that there exists the possibility of conflicts.
My 5 Ghz signal has problems’ transmuting over 25 feet.
Hardwire your console to the modem.

PP worked and now it doesn’t, so the settings on the Xbox are valid.
I’d suggest calling ones Internet Provider. One of their fixes to my speed problems was to replace the coax cable from the apartment buildings outside junction box to my apartment.

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My friend keeps trying to load into the game but he gets a screen that says Unable to connect to the server. Please check your internet connection and enter prominence again." He has tried re-setting his wifi, he even deleted and re-downloaded the game. He even tried restoring his licenses on his ps4. Nothing works. Is there anything he can do to fix this issue?

I’ve received the same error while playing PP on XB, most of the time I reset XB and rejoin the gane
There is an error in his internet connection. ie, it is to slow. The error is somewhere between his controller and the Sumo servers. Specifically, it is between his controller and the connection to the cable outside his home.
First, unplug his modum/router and PS4 controller, wait 15 seconds and plug them back in, then check all coax cable connections in your home and insure they are tight.
If that doesn’t work, he needs to use a handheld meter to check the internet speed at each commotion to isolate the cause. He needs to call his internet provider. (see my post above)
If you want, I can explain technically, why an internet connection is severed. Let me know.

Unfortunately I have 0 PlayStation experience. I would recommend he try playing on his system at another household if possible to rule out if it is his internet or perhaps an underlying issue.

Same on my end. I have XBX. It’s April - still happening. Sometimes can rejoin game - but only after I’ve lost $ while being cut from server. Today, can’t get back in to save my life. (figuratively speaking)

NAT TYPE IS OPEN !!! Console is hard-wired to router. It’s not our problem - it’s Pipework’s problem.

I made an account just for this thread. Randomly losing connection in tournaments, so frustrating. It’s not an ISP issue, there’s clearly something wrong with PP on Xbox. Please address this PipeWorks. I’ve lost a lot of chip from DC’ing just today.

Same for me. It’s frustrating!

I’m using Xbox and haven’t experienced connection problems in over 4 years after applying the suggestions from my internet provider.
Have you tried to rejoin the table?
I’ve detailed their advice in numerous posts.
The mayor, the spokesman for PipeWorks, has suggested that you email the following address:, for help.