# Report a Prominence Poker Bug **URL:** \ **Category:** Site Feedback\ **Created:** [February 3, 2021, 8:24pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12 "2021-02-03T20:24:59Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![GrolschDude](https://avatars.discourse-cdn.com/v4/letter/g/4491bb/32.png) [@GrolschDude](https://community.pipeworks.com/u/GrolschDude)\ **Post date:** [September 8, 2022, 1:56pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/64 "2022-09-08T13:56:45Z")
It happens on a Xbox One. The Xbox has been restarted after the update. Could it be that I am assigned to a full table(thinking out loud)? ![IMG_20220908_155430](https://us1.discourse-cdn.com/flex019/uploads/pipeworks1/original/1X/c35b06c296d733e4255f3c5774880b92539dad50.jpeg) ![IMG_20220908_155336](https://us1.discourse-cdn.com/flex019/uploads/pipeworks1/original/1X/b10a41d50d4c1e322492e9dc2505f2e7bd1e427c.jpeg) The fourth table I tried went fine: ![IMG_20220908_161016](https://us1.discourse-cdn.com/flex019/uploads/pipeworks1/original/1X/ed7d36d82e3df2e296e350b6196d240e1517bb89.jpeg) ---
**Author:** ![TheMayor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/themayor/32/13_2.png) [@TheMayor](https://community.pipeworks.com/u/TheMayor)\ **Post date:** [September 8, 2022, 2:27pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/65 "2022-09-08T14:27:12Z")
Thanks for letting us know. We’re working on fixing this server bug asap. In the meantime, we’ve disabled these broken tables and you should be able to get into a game now. ---
**Author:** ![GrolschDude](https://avatars.discourse-cdn.com/v4/letter/g/4491bb/32.png) [@GrolschDude](https://community.pipeworks.com/u/GrolschDude)\ **Post date:** [September 8, 2022, 2:32pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/66 "2022-09-08T14:32:25Z")
Thanks a lot for your quick response. I am playing on the rooftop right now. 👍🏻 Not a big bug: Did you also noticed that the usernames and the nicknames got switched on screen? ![IMG_20220908_162925](https://us1.discourse-cdn.com/flex019/uploads/pipeworks1/original/1X/be1fb6975ff27c8a76fbefd7e853d8488f535cbb.jpeg) ---
**Author:** ![TheMayor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/themayor/32/13_2.png) [@TheMayor](https://community.pipeworks.com/u/TheMayor)\ **Post date:** [September 8, 2022, 2:34pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/67 "2022-09-08T14:34:00Z")
Glad you can play now. Switching user names and nicknames was intentional - it was supposed to be that way all along. ---
**Author:** ![Epyxoid](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/epyxoid/32/138_2.png) [@Epyxoid](https://community.pipeworks.com/u/Epyxoid)\ **Post date:** [September 10, 2022, 10:51am UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/68 "2022-09-10T10:51:37Z")
Wow, I didn’t expect that! 😆 Well, now that everybody already used to it, I’m not sure it’s a good idea to switch it now, but I don’t mind! 😀 ---
**Author:** ![FRIELZ07](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/frielz07/32/133_2.png) [@FRIELZ07](https://community.pipeworks.com/u/FRIELZ07)\ **Post date:** [September 13, 2022, 6:58am UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/69 "2022-09-13T06:58:40Z")
I keep having this happen the check/raise/fold gets blocked and you cant see an accurate amount your trying to wager see the 9.1k on my screenshot its right in the way ![20220912_235457](https://us1.discourse-cdn.com/flex019/uploads/pipeworks1/original/1X/41dec6aebc2e4316b195d8077e70bbcdcc5f9439.jpeg) ---
**Author:** ![GrannyPantss](https://avatars.discourse-cdn.com/v4/letter/g/eb9ed0/32.png) [@GrannyPantss](https://community.pipeworks.com/u/GrannyPantss)\ **Post date:** [September 15, 2022, 3:26pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/70 "2022-09-15T15:26:50Z")
After recent update, we can’t wave when we join the table and have to wait until the first cards are dealt. Please take away that “eh” from my avatar’s response and get rid of the tells when calling or folding. ---
**Author:** ![Epyxoid](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/epyxoid/32/138_2.png) [@Epyxoid](https://community.pipeworks.com/u/Epyxoid)\ **Post date:** [September 15, 2022, 4:13pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/71 "2022-09-15T16:13:32Z")
Yeah, it’s really annoying that you can’t do an emote in your turn… 😕 What’s wrong with the preset actions? ---
**Author:** ![Saccade](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/saccade/32/225_2.png) [@Saccade](https://community.pipeworks.com/u/Saccade)\ **Post date:** [September 19, 2022, 11:39am UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/72 "2022-09-19T11:39:43Z")
Hi, Bug: Upgraded loot cases deliver items as if they are not in inventory (xbox) Recreate: ? Resolve: Purge save, sign in, should fix (shows “welcome to” dialogues). There is an issue with the loot crates on Xbox (one) in that my buddy will upgrade and open his crate at Epic - but it gives the items as if he didn’t own them (not even the chips for being duplicate). I found it hard to believe so asked him to make a video and it does show him receiving items he already has (he has everything for the guy, except some new unlocks). We checked and it is defintely not awarding the items value in chips nor is it giving it for the other gender so… The upgraded boxes, for him, are not working. For me (coming back after months away) I still had my 2mil rewards waiting and also a boost on the first and 7th box I opened (3days), so … It is unclear what is causing the issue. He deleted the save data on the xbox and when reloading it said things like “welcome to the shop” and “here’s how this works” as if he had never been there before. Some items he didn’t own and had to buy again (but couldn’t remember if he owned them anyway). But, to make sure there is connection to the transaction server - he buys everything he can (other than key fobx). He’s also told about the tournametns as if never been there before (guy is almost level 1900, so we’re not new). After a long time tapping out hands until he had a level for a box - he then upgrades the box again and when it is opened - it is back to being 60k, 150k, boost boxes. Save purge fixes transaction server issues (xbox) ---
**Author:** ![Saccade](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/saccade/32/225_2.png) [@Saccade](https://community.pipeworks.com/u/Saccade)\ **Post date:** [September 19, 2022, 3:39pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/73 "2022-09-19T15:39:18Z")
oh, it didnt fix it… 😕 it might have just been 60k chips last time -this time was a clothing item that was being worn by the player at the time. I can’t figure it out… ---
**Author:** ![Saccade](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/saccade/32/225_2.png) [@Saccade](https://community.pipeworks.com/u/Saccade)\ **Post date:** [September 19, 2022, 7:19pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/75 "2022-09-19T19:19:02Z")
Simply - upgraded boxes do not register any item (inc. loot case only award) as owned, so not as duplicate. Therefore will give any item over and over, without even the duplicate chips % of valuereward. Regular cases register items as duplicate. Xbox (old Xbox One) I got him to send the log to you at 2020 UK time. (just after I did one, too) Cheers Mayor - bust u l8r. ---
**Author:** ![TheMayor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/themayor/32/13_2.png) [@TheMayor](https://community.pipeworks.com/u/TheMayor)\ **Post date:** [September 21, 2022, 5:05pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/76 "2022-09-21T17:05:49Z")
We’re unable to reproduce this. What is your buddy’s gamertag? ---
**Author:** ![Saccade](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/saccade/32/225_2.png) [@Saccade](https://community.pipeworks.com/u/Saccade)\ **Post date:** [September 24, 2022, 11:35pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/77 "2022-09-24T23:35:18Z")
Hi, thanks for the reply. His tag is, Cy the Guy. For him, also - the system never reports the changes in table item every few hours. I’m not sure if there is some transaction server that his connection is not making. // he says he is not the only one with the issue - stickybunzzz & mrstickybunz#830 are also suffering the same issue (they are in NZ, Cy is in UK). // some of the ppl who just grind the 100 chip head to heads (cy is one of them who does tournies too) such as eroll, gracefulbear, supercabbie, serginio, etc… seem to have stopped playing a lot as they aren’t getting the duplicate item chip reward out of the loot cases. A few of those guys had thousand of loot cases and hundreds of days of boost! Crazy… (boring). // there is however, a reproducible bug which is: -open emote menu with b, have person before raise you, force-switches UI to call/raise/fold but cannot control as control is locked in emote - can workaround by going to start menu and back to quickly check/fold. ---
**Author:** ![ProminenceForerunner](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/prominenceforerunner/32/141_2.png) [@ProminenceForerunner](https://community.pipeworks.com/u/ProminenceForerunner)\ **Post date:** [October 5, 2022, 8:04pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/78 "2022-10-05T20:04:29Z")
---
**Author:** ![YumBiscuits](https://avatars.discourse-cdn.com/v4/letter/y/9fc29f/32.png) [@YumBiscuits](https://community.pipeworks.com/u/YumBiscuits)\ **Post date:** [October 5, 2022, 8:50pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/79 "2022-10-05T20:50:48Z")
Hi, I play on the Xbox. In September I earned the Bronze and Silver ranked game achievements (for ranked games completed in August). During September I managed to get into the ranked Diamond tier, but when the new ranked season began, the achievements for Gold, Platinum and Diamond did not unlock. Are you aware of achievements not unlocking since the previous release? Is there anything I can do to encourage them to unlock? My rap sheet confirms that I have a Ranked Season Diamond finish. ---
**Author:** ![SweatHogSwami](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@SweatHogSwami](https://community.pipeworks.com/u/SweatHogSwami)\ **Post date:** [October 6, 2022, 4:00am UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/80 "2022-10-06T04:00:05Z")
Several times I added table items using the new system (added 240 tourist tea, H2O, Bottle of Pilsner, etc.) and the items lost tons of hands instead of adding them. Took my chips too. Definitely a nice new perk to add several at one time, but very buggy. Buyer be ware! ---
**Author:** ![McGraf\_VIII](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/mcgraf_viii/32/63_2.png) [@McGraf\_VIII](https://community.pipeworks.com/u/McGraf_VIII)\ **Post date:** [October 6, 2022, 7:20pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/81 "2022-10-06T19:20:23Z")
Terrible the new update with the players looking to the side ---
**Author:** ![QWERTY](https://avatars.discourse-cdn.com/v4/letter/q/4491bb/32.png) [@QWERTY](https://community.pipeworks.com/u/QWERTY)\ **Post date:** [October 6, 2022, 11:29pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/82 "2022-10-06T23:29:07Z")
Confirmed! The new multi-purchase for table items is taking the chips and “forgetting” about the purchase. I’m out about 25,000 chips due to this bug! ---
**Author:** ![QWERTY](https://avatars.discourse-cdn.com/v4/letter/q/4491bb/32.png) [@QWERTY](https://community.pipeworks.com/u/QWERTY)\ **Post date:** [October 6, 2022, 11:31pm UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/83 "2022-10-06T23:31:16Z")
A related issue to refills - On XBOX - if I try to refill an item while at a table it closes the screen without refilling. Please fix the refill bugs ASAP! ---
**Author:** ![QWERTY](https://avatars.discourse-cdn.com/v4/letter/q/4491bb/32.png) [@QWERTY](https://community.pipeworks.com/u/QWERTY)\ **Post date:** [October 7, 2022, 12:29am UTC](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12/84 "2022-10-07T00:29:18Z")
Another new bug. The game gets stuck on the “close up” after a hand. Must force quit the game and restart to get back into the table. This is on XBOX. [Previous page](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12.md?page=3) [Next page](https://community.pipeworks.com/t/report-a-prominence-poker-bug/12.md?page=5)