# Game froze and stuck **URL:** \ **Category:** Uncategorized\ **Created:** [January 31, 2023, 11:55pm UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324 "2023-01-31T23:55:50Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![THEHABS](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@THEHABS](https://community.pipeworks.com/u/THEHABS)\ **Post date:** [January 31, 2023, 11:55pm UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/1 "2023-01-31T23:55:50Z")
hi me and my friends were in a 1 mill tourn game froze with 3 of us left, so we all quit 2 of my friends ended up getting back in but had to quit the game and take 3rd and 2nd place prize but i couldnt get in and now everytime i load up the game it keeps trying to put me back in the same tourny even tho it has finished. i uninstalled the game re installed the game deleted saved data but still the same everytime i load the game up it automatically puts me to the tounry i cant play can quit plz help me. ---
**Author:** ![THEHABS](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@THEHABS](https://community.pipeworks.com/u/THEHABS)\ **Post date:** [January 31, 2023, 11:57pm UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/2 "2023-01-31T23:57:51Z")
im on xbox by the way ---
**Author:** ![THEHABS](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@THEHABS](https://community.pipeworks.com/u/THEHABS)\ **Post date:** [February 1, 2023, 12:21am UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/3 "2023-02-01T00:21:36Z")
please can someone help me i want to play poker again do anyone know how to fix my problem ---
**Author:** ![Farmer-John40](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@Farmer-John40](https://community.pipeworks.com/u/Farmer-John40)\ **Post date:** [February 1, 2023, 12:41am UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/4 "2023-02-01T00:41:05Z")
When it puts you back in the game, have you tried this: press ‘menu’ on the controller and selected ‘exit’? ---
**Author:** ![THEHABS](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@THEHABS](https://community.pipeworks.com/u/THEHABS)\ **Post date:** [February 1, 2023, 12:45am UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/5 "2023-02-01T00:45:53Z")
it dont put me back in the game it just keeps loading like it is but it doesnt ---
**Author:** ![Farmer-John40](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@Farmer-John40](https://community.pipeworks.com/u/Farmer-John40)\ **Post date:** [February 1, 2023, 2:36am UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/6 "2023-02-01T02:36:45Z")
Unplug the console, wait 15 seconds and plug the console back in. This will restore the manufactures defaults. ---
**Author:** ![THEHABS](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@THEHABS](https://community.pipeworks.com/u/THEHABS)\ **Post date:** [February 1, 2023, 4:20am UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/7 "2023-02-01T04:20:38Z")
tried that still doesnt work tyvm for trying to help me ---
**Author:** ![THEHABS](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@THEHABS](https://community.pipeworks.com/u/THEHABS)\ **Post date:** [February 1, 2023, 4:57am UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/8 "2023-02-01T04:57:52Z")
i tried that and uninstalled the game twice deleted saved data and yet soon as i reload the game it puts me in the tournament which wont load . and cant get to main menu ---
**Author:** ![Farmer-John40](https://avatars.discourse-cdn.com/v4/letter/f/b4bc9f/32.png) [@Farmer-John40](https://community.pipeworks.com/u/Farmer-John40)\ **Post date:** [February 1, 2023, 3:29pm UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/9 "2023-02-01T15:29:52Z")
Ok, all multiplayer games (PP) are played on a publisher’s server. Currently, PipeWorks publishes PP on their own severs. Your issue is occurring on a PipeWorks server. If you go to the start menu of PP, at the bottom is a HELP selection, then there is a selection labeled CONTACT US. Because you can no longer get to the start menu, here are 2 ways to contact PipeWorks: [poker@pipeworks.com](mailto:poker@pipeworks.com) > **[Prominence Poker](https://www.pipeworks.com/poker/)** > > Prominence Poker gives the players an underground poker experience where rep is all you have and one hand can make all the difference. hope that helps ---
**Author:** ![ProminenceForerunner](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/prominenceforerunner/32/141_2.png) [@ProminenceForerunner](https://community.pipeworks.com/u/ProminenceForerunner)\ **Post date:** [February 2, 2023, 6:07pm UTC](https://community.pipeworks.com/t/game-froze-and-stuck/1324/10 "2023-02-02T18:07:30Z")
Hi there, apologies for the inconvenience. Our dev team can assist with this if you contact us at [poker@pipeworks.com](mailto:poker@pipeworks.com).