# Bug issues lost everything since this new update

**URL:** <https://community.pipeworks.com/t/bug-issues-lost-everything-since-this-new-update/1266>\
**Category:** Uncategorized\
**Created:** [December 6, 2022, 7:13pm UTC](https://community.pipeworks.com/t/bug-issues-lost-everything-since-this-new-update/1266 "2022-12-06T19:13:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AnymeanS76](https://avatars.discourse-cdn.com/v4/letter/a/58f4c7/32.png) [@AnymeanS76](https://community.pipeworks.com/u/AnymeanS76)\
**Post date:** [December 6, 2022, 7:13pm UTC](https://community.pipeworks.com/t/bug-issues-lost-everything-since-this-new-update/1266/1 "2022-12-06T19:13:42Z")

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Lost everything since this new update. I had 85 mill and some change and since this new update I’ve lost all of it, the game kept kicking me out when I raised or about to win a hand. Freezing on me throughout the game kicking me out the game and I’ve lost it all. Is there another poker game on PS4 that I can get into with less hassle that won’t take what you have earned if so I’m uninstalling and deleting prominence poker. I can’t deal with the b.s. 85 million and since this new update they took it all.

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**Author:** ![ProminenceForerunner](https://sea1.discourse-cdn.com/flex019/user_avatar/community.pipeworks.com/prominenceforerunner/32/141_2.png) [@ProminenceForerunner](https://community.pipeworks.com/u/ProminenceForerunner)\
**Post date:** [December 8, 2022, 12:40am UTC](https://community.pipeworks.com/t/bug-issues-lost-everything-since-this-new-update/1266/2 "2022-12-08T00:40:33Z")

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Please email our dev team at [poker@pipeworks.com](mailto:poker@pipeworks.com) with your username and platform and they can investigate your account for you. That email address is the best point of contact for any potential bankroll issues.